Yardi has launched the second of its 6-part ebook series that explores how you can enhance the tenant experience with a resident app. In the first ebook, we saw how property software can streamline the resident journey and provide a seamless experience for both residents and operators.
Implementing a resident app that’s part of an end-to-end, property software solution, is essential for communication and keeping transparency between residents and operators. When managing build to rent (BTR), maintaining resident satisfaction is important in building thriving communities that boost occupancy and encourage tenant retention.
Location, space and amenities all contribute to success in the BTR sector, but the quality of management, customer service, repairs, maintenance and additional services, remain stand-out themes within the top-performing BTR developments – as demonstrated in the latest HomeViews 2023 Build to Rent Report.
Out of 3,365 verified BTR reviews across 363 rental-only communities UK-wide, HomeViews data revealed that developments on Yardi scored higher than the rest of the rental-only market. Of particular relevance was management and customer service – considering fast response times from management, issues resolved quickly and overall, the helpfulness of the staff.
Verified residents on HomeViews saw ‘resolving issues quickly’ as a core part of the BTR service and how easy it was to report them in the first place – either online using an app or via an attentive management team.
Laying the foundations for all the above is great communication.
“Residents want a frictionless experience where they have all their property information in one place, are in control of their payment information and can submit leasing or maintenance requests before they walk in the front door.
Implementing a resident app enables a self-managed resident experience, it allows them to review their balance, set up direct debits and make payments. It also lets them be a part of the community and allows them to communicate any issues with the relevant teams at the click of a button.”
Megi Cara, solutions consultant, Yardi
A resident app helps maintain brand consistency, eases the move-in process, sparks community engagement, facilitates payments, speeds-up maintenance and repair work and overall, enhances communication in BTR and SFR (single family rental).
See how you can enhance the BTR experience for residents and operators with a resident app in our latest ebook.