Delivering a Seamless Experience
Developments Using Yardi Software and Mobile Apps Rank Higher for Resident Experience
HomeViews 2022 Build to Rent Report
Technology is the backbone of any modern, forward-looking build to rent development. The key to unlocking customer experience and delivering a first-class service lies within the level of integration and alignment of technology with evolving market needs.
Yardi developments were rated higher by residents, than those not using our solutions, on every HomeViews review category, including management, customer service, repairs and maintenance, and additional services. Fast response times from management, issues resolved quickly and great communication are referenced frequently in these high-scoring developments.
HomeViews 2022 Build to Rent Report
The HomeViews 2022 Build to Rent Report draws from a data set covering 64% of completed stock in 2021. It explores in detail how the BTR sector continues to provide outstanding service to its residents and the proportion of residents who would recommend their landlord.
Comparison of Developments Using Yardi’s Solutions
Resident reviews from the best performing developments frequently mentioned the timeliness and quality of the experience – from booking a viewing, signing a contract, arranging the move in and once living in the development, booking or accessing services.
Higher Scoring Developments
“BTR developments are the highest scoring category of developments on HomeViews. For developments using Yardi software to be scoring so much above average across every data point in such a competitive market is a significant achievement. This data, supported by resident reviews, clearly demonstrates a consistent trend of high performance for developments using Yardi.”
Hannah Marsh – HomeViews Co-Founder
Managing Reputation
“We pride ourselves on being able to offer residents a 5 Star experience they will never have had before in the private rental market. Yardi’s RentCafe, enables our team to provide a frictionless service from the moment they discover us to leasing the apartment of choice and making use of amenities once they have moved in.”
Michael Howard – Owner & Managing Director Urbanbubble
“The efficiencies we see on the management and operations side save my team time and allows them to focus on what matters: providing our residents with a great experience and building a great community for them to live in.“
Resident Verified
“The Get Living app is amazing and allows you to report any problems on there, in general – calls are logged and sorted
within a week at very max, we had a new fridge delivered within a day after our previous was faulty!”
Verified resident on HomeViews, East Village by Get Living, August 2021
“Alex, in particular has been excellent trying to help find an available unit for us. She responds very quickly and on time. The entire check in process has been smooth. The gym has beautiful views. We love the booking concierge app which makes it easy to book spaces.”
Verified resident on HomeViews, Sailmakers by Greystar, Sept 2021
It’s Time for Change
In today’s digital world, the most successful build to rent operators provide a synonymous brand experience and work towards delivering a seamless journey for their residents – from search to lease and beyond.
Many build to rent operators are still juggling multiple systems across property management, accounting, marketing and resident engagement. Having to manage different systems, each responsible for a particular part of the renter’s journey often translates into a fragmented user experience and unnecessary internal overhead.
Take the Leap
Run your developments on a single solution that operates across property management, accounting, marketing and resident experience. You can delight residents whilst achieving operational excellence and maximising return on investment.
Integrate all key elements of the customer journey from initial property search to lease, payments & community interaction.
- Accelerate the leasing process. Promote real-time availability on ILS portals as well as your website & provide easy-to-book tours & application & lease completion online
- Resolve facilities & maintenance related issues faster. Organise, assign, manage and track requests in one place
- Eliminate errors & manual work across payable, receivable, general ledger, financial statement, reporting & forecasting functions
- Maximise revenue by providing a premium experience